Effective March 1, 2021
Online Purchase Returns
You may return your web order within 14 days from the ship date at the store of your choice or by mail. Online purchases may be returned at Alberta, Kelowna, Winnipeg and Saskatoon stores only. A refund will be issued to the original form of payment at the original selling price.
*Please note that we are unable to provide refunds or store credit for items indicated as final sale at checkout.
*All shipping costs, including returns costs are non-refundable.
Please visit our FAQ page for more e-commerce questions.
For all returns:
Items must not be washed, worn or damaged.
All original tags must be attached
You must present a valid receipt/proof of purchase (Order Confirmation/ Packing List)
The following items are final sale and not eligible for return or exchange:
Sale items marked at 50% off or greater
Intimate apparel and accessories
We are unable to provide exchange, refunds or store credit for items indicated as final sale (sale items marked at 50% off or greater) at the checkout.
Exchange or store credit up to 14 days from purchase date (In-store purchase) or ship date (online purchase).
Returns with Loyalty Points
Once loyalty points are applied, we are not able to return the loyalty points.
Gift Cards are not refundable.
Orders purchased via PayPal will only be eligible for a store credit after we have received the items within the designated return time frame (14 days) and approved the return. If items paid by Paypal are returned to the store and all conditions are met: you will be eligible for exchange or store credit.
Online Exchanges / Modification
We are not able to offer exchanges online. We recommend returning your order and placing a new order online.
We do not offer price adjustments for online/in store purchases. Our promotions cannot be applied towards previous purchases.
Dates are identified each year.
*The above return policy only applies to Alberta, Kelowna, Winnipeg and Saskatoon stores.
*Online purchases may not be returned or exchanged at British Columbia store locations (excluding Kelowna).
If there is any further information required, please email firstname.lastname@example.org for more details.
Customer Service Hours: Monday - Friday 9:00am to 5:00pm MDT Except Holidays