We understand that sometimes we change our minds

This return policy only applies to Alberta, Kelowna, Winnipeg, and Saskatoon stores and web orders on bellissimafashions.com. For returns, a refund, exchange or store credit may be issued, depending on the original form of payment.

To be eligible for a return:

• Regular price items and sale items under 50% off:
  • In-store purchases: Must be within 14 days of original purchase
  • Online orders - Shipped: Must be within 14 days of the delivery date
  • Online orders - In Store Pick-up: Must be within 14 days of the pick-up notification
• Items must be unwashed, unworn, unaltered or damaged
• All original tags must be attached
• You must present a valid receipt/proof of purchase (Order Confirmation Email/ Receipt)

We do not accept returns or exchanges on: 

• Any item outside of the 14 day return period
• Jewelry
• Face masks 
• Food/Confectionary
• Beauty and Body Care products
• Intimate apparel 
• Seasonal items (Christmas, Easter, Valentines Day, Halloween, etc.)
• Candles
• Products marked ‘final sale.’ This includes merchandise that was 50% off or greater or purchased with BLISS loyalty points)
• All shipping costs, including for returns, are non-refundable

Web Orders

Orders paid through Paypal must be returned by mail. Our stores are not able to accept Paypal returns at this time. 
Orders paid with credit card can be returned in-store or by mail.  

To begin a return for a web order please email [email protected] and include the following information:

• Your order number
• The date you received your items
• Your full name and contact information

Our team will locate your file and determine if the items are eligible for a return. Once approved, items can be returned to one of our stores or by mail. All web order returns must be approved through an email from [email protected].

In-Store

Bring your approval email, eligible items and proof of purchase to any of our  Alberta, Kelowna, Winnipeg, and Saskatoon stores. Check our Store Locations. 

Mail

Once our team has located and reviewed your file, we will provide further instructions on the return process. Customer is responsible for the cost of shipping to send the items back to our warehouse. 

In Store Purchases

Bring your eligible items and proof of purchase to any of our  Alberta, Kelowna, Winnipeg, and Saskatoon stores. Check our Store Locations

Refunds, Exchanges or Store Credit

Refunds: When an item is eligible for a refund, refunds will be issued to the original form of payment at the original selling price. Once a refund has been issued please allow 7-10 business days for the refund to appear on your credit card or in your Paypal account. 

Returns with Loyalty Points: Once loyalty points are applied to a purchase, we are not able to return the loyalty points and all items purchased are considered final sale even in situations where loyalty points were applied as partial payment.

Exchanges: We are not able to offer exchanges online. You can however visit any of our stores to exchange your item as long as all the conditions for return are met. Check our Store Locations.

Gift Receipt: Items with a gift receipt may be exchanged for store credit for up to 14 days from the purchase date (for in-store purchases) or the ship date (for online purchases).

Gift Cards: Gift cards are not refundable. E-gift cards purchased on bellissimafashions.com are only valid at Bellissima Fashions Ltd. stores in Kelowna, Alberta, Saskatoon and Winnipeg and online at bellissimafashions.com. 

Returns without a receipt :We are unable to provide exchanges, refunds or store credit for any items without an accompanying receipt. If the item is purchased and associated with an account – and all return conditions are met, then you will be offered a store credit that does not expire. No refunds will be provided.

Price Adjustments:Like many retailers, we do not offer price adjustments for online or in-store purchases. Our promotions cannot be applied towards previous purchases. Please note that return shipping and postage is the responsibility of the customer.

Questions about your order? Please email [email protected] for additional shipping and return information. 

Customer Service Hours: Monday - Friday 9:00am to 5:00pm MDT Except Holidays