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Return and Exchange Policy

We understand that sometimes we change our minds

For regular priced and sale merchandise (less than 50% off) can be returned within 14 days of the ship date, a refund will be issued to the original form of payment at the original selling price. We will gladly accept unworn, unwashed, and unaltered merchandise for return. This return policy only applies to Alberta, Kelowna, Winnipeg, and Saskatoon stores.

We do not accept returns or exchanges on accessories, face masks, intimate apparel, seasonal items, food, body care products, candles, jewelry or any other product marked "final sale" (merchandise that is 50% off or greater). Prior to sending your return, please reach out to our Ecommerce Team [email protected].

Customer Service Hours: Monday - Friday 9:00am to 5:00pm MDT Except Holidays

For all returns:

Items must be unwashed, unworn, unaltered or damaged

All original tags must be attached

You must present a valid receipt/proof of purchase (Order Confirmation Email/ Receipt)

The following items are final sale and not eligible for return or exchange:

Sale items marked at 50% off or greater

Intimate apparel and accessories

Face masks

Seasonal items, food, body care products, candles and jewelry


Final Sale

We are unable to provide exchanges, refunds or store credit for items indicated as "final sale" (sale items marked at 50% off or greater) at checkout.  This also includes items purchased with BLISS loyalty points or portion of items purchased with loyalty points.

Returns without a receipt

We are unable to provide exchanges, refunds or store credit for any items without an accompanying receipt. 

If the item is purchased and associated with an account – then if all return conditions are met, then you will be offered a store credit that does not expire. No refunds will be provided.

Gift Receipt

Items with a gift receipt may be exchanged for store credit for up to 14 days from the purchase date (for in-store purchases) or the ship date (for online purchases).

Returns with Loyalty Points

Once loyalty points are applied to a purchase, we are not able to return the loyalty points and all items purchased are considered final sale even in situations where loyalty points were applied as partial payment.

Gift Cards

Gift cards are not refundable. E-gift cards purchased on are only valid at Bellissima Fashions stores in Kelowna, Alberta, Saskatoon and Winnipeg and online at


Orders purchased via PayPal will only be eligible for a store credit after we have received the items within the 14 days return period and approved the return. If items paid for by PayPal are returned to the store and all conditions are met, you will be able eligible for an exchange or get store credit.


We are not able to offer exchanges online. You can however visit any of our stores to exchange your item as long as all the conditions for return are met. 

Price Adjustments

Like many retailers, we do not offer price adjustments for online or in-store purchases. Our promotions cannot be applied towards previous purchases. Please note that return shipping and postage is the responsibility of the customer.

The above return policy only applies to Alberta, Kelowna, Winnipeg and Saskatoon stores.

Online purchases may not be returned or exchanged at British Columbia store locations (excluding Kelowna).