E-commerce FAQ

 

Shopping Information

 

How much does shipping cost?

We are offering FREE STANDARD SHIPPING within Canada on all online orders of $200 and more, after applied discounts and before taxes. No coupon code necessary. The cost for shipping will automatically be deducted at checkout for all eligible orders. We are also offering NO SHIPPING COST if you select Pick up your online order at store.

Canada orders (under $200) - Flat rate $15 shipping fee. All US online orders - Flate rate $25 shipping fee

 

When can I expect my order to ship?

To process and dispatch orders can take up to 7-10 business days. We ship only on business days. Business days are from Monday to Friday, excluding holidays. 

 

When will my order be delivered?

Please note that shipping times do not include processing time - orders generally take 5 - 7 days to be processed. We do not ship on weekends and holidays. 

 

How will I know when my order has shipped?

You will receive an email notification confirming shipment from Canada Post (be sure to check your spam folder). 

 

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information from Canada Post (be sure to check your spam folder).

 

Do you ship to PO boxes?

Yes, orders shipped to PO boxes are sent via Canada Post. 

 

Do you ship outside Canada?

Unfortunately we do not ship internationally at this time, except the US.

 

Can I cancel or modify my order before it ships?

Unfortunately, we are unable to make changes to orders after they have been submitted. The good news? You can return your order by mail or in store as soon as you receive your package. For order cancellations, please email sales@bellissimafashions.com ASAP before we ship out your order or shipping fee might not be refunded. 

 

How do I know when my order is ready to pick up at the store?

For online order picking up at store, you will receive a call from the store you selected when your order is ready for pick up.

 

Are the online prices/promotions the same as in store?

Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.

 

Online Purchase Return

 

What is Bellissima's return policy?

We will gladly accept unworn, unwashed, and unaltered merchandise for return. For regular-priced and sale merchandise returned within 14 days of the ship date, a refund will be issued to the original form of credit card payment at the original selling price. The return policy only applies to Alberta, Kelowna, Winnipeg and Saskatoon stores. 

Please visit our Return Policy page for more information.

*We do not accept returns or exchange items on jewelries, face masks, or any other product marked "final sale" (Merchandise is 50% off or greater)

 

How can I return my online order?

You may return your web order at the store of your choice or by mail. Online purchases may be returned at Alberta, Kelowna, Winnipeg and Saskatoon stores. 

 

In-Store: Please bring with your order confirmation or packing list (this is your official eReceipt) and the item(s) you wish to return or exchange, unworn and unwashed, with original tags. A refund will be issued to the original form of payment at the original selling price. Check our Store Locations.

 

By Mail: Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible. Please fill in the packing list for return reasons and put it along with your package. Affix the appropriate postage on the return package and mail it through your preferred postal carrier.

*Please note that customer will be responsible for the return shipping cost. 

 

How can I get the refund if I paid by PayPal?

Our stores cannot credit PayPal at this time, however, we will refund your purchase on store credit which can be used in-store. 

 

How to mail back an online return?

Please email sales@bellissimafashions.com for the return address. Be sure to have your package postmarked and sent off within 14 days of your Shipping Confirmation. 

 

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable. 

 

When will I receive the refund for my return?

Once your item has been returned, allow approximately 7 - 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account. 

 

Can I get a price adjustment if the price of an item goes on sale or on promotion?

Unfortunately, we do not offer price adjustments for online/in store purchases. Our promotions cannot be applied towards previous purchases. 

 

Questions about my order?

If you have a question not answered here, please email sales@bellissimafashions.com for additional shipping and return information. 

Customer Service Hours: Monday - Friday 9:00am to 5:00pm MST